Swimming with Lorenzo Rhonil Beltran

We take safety seriously

We take every precaution to aid in the safety of our clients and coaches on our platform. We believe trust is the main component, to ensure a thriving community of coaches and clients enjoying sport and wellness. Here are some measures we take to increase the safety of our users

Profile assessment - Every coach who applies to list on our site goes through assessment before approval. This assessment includes background checks and qualification evaluation.
Reviews - Our community is built on transparency, therefore reviews for both clients to coaches and coaches to clients enforces this.
Fraud prevention - Our site provides the capabilities to be able to communicate with coaches through our instant messaging system and pay for sessions securely. This reduces the possibility of fraud. This minimises the possibility of becoming a victim of fraud.
Details covered - We strive for coaches to provide as much information as possible about their sport or wellness activity to ensure the user knows what a session entail.
Support - Our support team is here for you 24/7. Our contact details can be found in bottom of this page.

Our zero-tolerance policy

We cannot express how important your safety is to us therefore we have implemented a strict zero-tolerance policy. If any of the below rules are found to be broken, we will take immediate action by issuing warnings and banning accounts.

Abusive behaviour - Any abuse in either verbal and physical form between coaches and clients; this includes, bullying, racism and hate speech.
Authenticity - Misrepresentation will break the trust of our community. Make sure all the details and information you provide about yourself are truthful.
Breaking Commitments – If consistent behaviour is shown in not delivering a service that was promised.
Reliability - Coaches should ensure the facilities they provide reach industry standards.
Taking clients off the platform - If a coach is found to take business off our platform their account will be immediately suspended.
Unresponsiveness – If coaches fail to communicate with clients after three warnings they will be removed from the platform.

Read our terms and conditions.